What a pleasure it was for our development facilitators to present our Person Centred Care (PCC) module to the CPS team.
These clinicians truly practice what they preach and use a person-centred approach to ensuring an individual's personal needs, wants, desires and goals are priorities in their care and they encourage their clients to take an active role in managing their condition and recovery.From their first interaction with clients they apply a “What matters to me” collaborative approach, based on Picker’s Eight Principles of Patient Centred Care.
How they do this in relation to Picker's eight principles is discussed below:
- Respect for patients’ values, preferences and expressed needs is demonstrated by involving clients in decision-making around their exercise program and treating them with dignity, respect and sensitivity to their cultural values, and using a self-management approach.
- Coordination and integration of care includes empowering people to make their own decisions in relation to what matters to them and their loved ones and ensuring on-referral where further support is required.
- Information and education is provided to clients about their condition and/or prognosis, about how the exercise classes will run and the expectations around self-care and managing their own risk factors.
- A focus on physical comfort includes acknowledging and managing any relevant issues in order to allow their clients to participate fully in the class and accomplish activities that are important to them.
- Fear and anxiety associated with illness can be as debilitating as the physical effects. CPS physiotherapists assess the client’s emotional status and provide support to alleviate the impact of the illness on themselves and family, including anxiety about the financial impact of illness.
- Family and friends are included in decision making when appropriate.
- Continuity and transition is supported by giving detailed information regarding referrals to other health practitioners including pharmacists, dietitians and specialised nurses.
- Finally, people need to know they can access care when it is needed - clear instructions are provided by CPS staff about when and how to get referrals, or access ongoing support.
Thank you to all at CPS for providing the right care, at the right time, and close to people and their loved ones homes!